Forms
Complaint form
If you want to make a complaint regarding the purchased product, you can use the form below by sending it to us by traditional mail or e-mail (contact@magdalenaolechny.com). If the form is not sent with the defective product, please remember that in order to consider the complaint, I may ask you to send me the defective product.
To:
Magdalena Olechny
al. Armii Krajowej 220
pawilon 2 pok. 202,
43-316 Bielsko-Biała, Poland
Customer data:
(Mandatory)
Date of conclusion of the contract / order number: ……………………………………………………………………
Full name: ……………………………………………………………………………………………………………
Delivery address: …………………………………………………………………………………………………………………………
(Voluntary but facilitating our communication)
E-mail address: ……………………………………………………………………………………………………………….
Phone number: …………………………………………………………………………………………………………..
Subject of the complaint:
Product: ……………………………………………………………………………………………………………………..
Price: …………………………………………………………………………………………………………..
Description of defects:
…………………………………………………………………………………………………………………………………..
…………………………………………………………………………………………………………………………………..
…………………………………………………………………………………………………………………………………..
…………………………………………………………………………………………………………………………………..
When the defects were found: …………………………………………………………………………………..
Claimer’s request:
(___) replacement of the product with a product free from defects,
(___) defect removal,
(___) price reduction ,
(___) withdrawal from the contract,
(___) other (what?)
……………………………………………………………………………………
……………………………………………………………………………………
Date Signature
(if the form is sent in paper form)
Information on the processing of personal data
The administrator of personal data provided in the form will be Magdalena Olechny, VAT EU: PL5472220616; delivery address: al. Armii Krajowej 220 pawilon 2 pok. 202, 43-316 Bielsko-Biała, Poland. The data will be processed in order to handle the complaint process, which is our legitimate interest referred to in art. 6 sec. 1 lit. f GDPR. If, as a result of the complaint, the price is reduced or the contract is withdrawn, the complaint form will be included in the accounting documentation and will be stored with it for the period required by law. In addition, the complaint form will be stored until the expiry of the limitation period for claims related to the contract to which the complaint relates. In connection with the handling of the complaint process, the data may be processed by external entities involved in the handling of this process, such as print-on-demand companies, courier companies, postal operators, banks, and hosting providers. Data processing rights: the right to request access to data, rectification, deletion or limitation of processing, as well as the right to object to the processing of personal data and the right to submit a complaint to the President of the Personal Data Protection Office. In matters related to the protection of personal data, please contact us at contact@magdalenaolechny.com. Providing data is voluntary, but necessary to handle the complaint process.
Withdrawal form
If you want to withdraw from the concluded contract, you can use the form below by sending it to us by traditional mail or e-mail (contact@magdalenaolechny.com). If the form is not sent with the returned product, please note that we may withhold the reimbursement until we receive the item back or you provide us with a proof of shipment.
To:
Magdalena Olechny
al. Armii Krajowej 220
pawilon 2 pok. 202,
43-316 Bielsko-Biała, Poland
I hereby inform about the withdrawal from the sales contract, the subject of which are:
1) ………….. – price: …………..,
2) ………….. – price: …………….
Customer data:
(Mandatory)
Date of conclusion of the contract / order number: ……………………………………………………………………
Full name: ……………………………………………………………………………………………………………
Delivery address: …………………………………………………………………………………………………………………………
(Voluntary but facilitating our communication)
E-mail address: ……………………………………………………………………………………………………………….
Phone number: …………………………………………………………………………………………………………..
The reimbursement will be made using the same payment methods that you used in the original transaction. If you paid in a different way than by bank transfer, and you want a refund to your bank account, please enter your bank account number below:
…………………………………………………………………………………………………………………………………..
……………………….. …………………………………..
Date Signature (if the form is sent in paper form)
Information on the processing of personal data
The administrator of personal data provided in the form will be Magdalena Olechny, VAT EU: PL5472220616; delivery address: al. Armii Krajowej 220 pawilon 2 pok. 202, 43-316 Bielsko-Biała, Poland. The data will be processed in order to handle the withdrawal process, which is our legitimate interest referred to in art. 6 sec. 1 lit. f GDPR. The withdrawal form will be included in the accounting records and will be kept with them for the period required by law. In connection with the handling of the withdrawal process, the data may be processed by external entities involved in the handling of this process, such as a print-on-demand company, courier companies, postal operators, banks, and hosting providers. Data processing rights: the right to request access to data, rectification, deletion or limitation of processing, as well as the right to object to the processing of personal data and submit a complaint to the President of the Office for Personal Data Protection. In matters related to the protection of personal data, please contact us at contact@magdalenaolechny.com. Providing data is voluntary, but necessary to handle the withdrawal process.